Off-Shore or On-Shore Services

ROI Solutions can provide its customers with Off-Shore and On-Shore solutions. We offer our customers the choice and explain the benefits of both services. Ultimately the decision is YOURS and we are ready to help implement the outsourcing solution you choose.

The Offshore Advantage
Vestibulum sed ante. Donec sagittis euismod purus.Sed ut perspiciatis sit voluptatem accusantium doloremque laudan- tium, totam rem aperiam,eaque ipsa quae ab illo inventor.

Commitment to Offshore Success
ROI Solutions has devoted extensive time and resources to ensure success and mitigate potential barriers and risks that can be associated with offshore services including:

Ensuring location selected can offer optimal staffing and technical infrastructure
Obtaining government and regulatory permissions
Building relationships with supply-chain partners and government agencies
Creating an offshore and U.S.-based support organization
Designing and implementing U.S./Philippines process flows
Transferring best practices to offshore center
Developing competencies unique to offshore locations

Are you concerned how the agents sound?
We want you to hear how our agents sound and will arrange for you to do just that. Philippines is the #1 destination for English speaking call center Reps. That's why major blue chip companies like Dell, Microsoft & Sprint just to name a few, have relocated their customer support services here.

Voice samples are available upon request.

As an additional quality control measure - you'll have the ability to approve customer support and call center agents BEFORE they go live on your campaign - this ensures you of 100% satisfaction with the quality of agents you'll have handling calls on your campaign.

ROI Solutions global sourcing options include:

Optimal blend of near shore, onshore, home agent and automation
Guaranteed Capacity Commitment
Offshore Build-Operate-Transfer

Contact ROI Solutions today to learn how we can create customized contact solutions that will help you grow your business and save you money. Call 866.747.8198 or e-Mail us